Refund policy

Returns

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return:

  • Items must be unused

  • In original condition

  • With tags attached where applicable

  • In original packaging

Because every disc we sell is individually photographed, weighed, and measured, returned discs must be in the exact condition (including the tag) they were received.

To start a return, contact us at support@hazyshade.com with your order number. If approved, we’ll provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us at support@hazyshade.com right away. We’ll make it right.

Non-returnable Items

The following items cannot be returned:

  • Custom stamped or personalized discs

  • Mystery boxes

  • Pre-order items

  • Final sale / clearance items

  • Gift cards

If you have questions about a specific item before ordering, just ask — we’re happy to help.

Refunds

Once your return is received and inspected, we’ll notify you. Approved refunds are issued to your original payment method. Bank processing times may vary.